Services
Services provided at no
additional cost to the client
Microsoft Windows (Win2k/WinXP) systems
- Initial system setup and
configuration
- Software/Application setup and
configuration (commercial applications only)
- Domain based user management
(managed systems only)
- System administration and management
(managed systems only)
- Hardware and Software maintenance
(labor only)
- All hardware, software and
consumables must be purchased by the client
Apple Macintosh systems
- Initial system setup and
configuration
- Software/Application setup and
configuration (commercial applications only)
- Hardware and Software maintenance
(labor only)
- All hardware, software and
consumables must be purchased by the client
UNIX systems
- Initial system setup and
configuration
- Software/Application setup and
configuration (commercial applications only)
- System administration and management
(managed systems only)
- Hardware and Software maintenance
(labor only)
- All hardware, software and
consumables must be purchased by the client
Servers (located in the BioComputing
server room)
- Initial system setup and
configuration
- Software/Application setup and
configuration (commercial applications only)
- System administration and management
(managed systems only)
- Hardware and Software maintenance
(labor only)
- System and data backup (labor only)
- All hardware, software, tools and
consumables must be purchased by the client
Computer Labs (managed systems in the
bio domain)
- We will provide the same level of
service to computer labs as we do for individual systems
- One domain based user account and
network folder for each class; must be requested by the faculty member
responsible for the class, 30 days in advance
- Requests for Service must be
initiated by the departmental office, of the responsible department. We
do not accept Requests for Service, relative to departmental computer labs,
from students or teaching assistants
- Software/Applications required for
teaching labs must be requested 30 days in advance
- All lab hardware, software and
consumables must be purchased by the client
- All hardware, software, and tools
required to manage the lab must be purchased by the client
Web services (Microsoft Internet
Information Server only)
- One web for each department (content
is the clients responsibility)
- One personal web and one lab web for
faculty (content is the clients responsibility)
- One web for research centers
(content is the clients responsibility)
- 50 Megs disk space for each web
(subject to availability, additional costs may apply)
- Backup services for webs hosted on
our servers (labor only)
User services
- One domain based user account for
each faculty member
- One additional domain based user
account for each faculty members lab
- One domain based user account and
network folder for
each course, using the computer labs
File services
- One network folder for each
department
- One network folder for each faculty
and staff member
- One additional network folder for
each faculty members lab use
- One network folder for each class
account
- 250 Megs disk space for each user
(subject to availability, additional costs may apply)
- Backup for user data hosted on our
servers (labor only)
- All consumables must be purchased by
the client
Mail services
- One Lotus Notes mail account for
each faculty and staff member
- Local user mail agent setup and
support
Services provided at additional cost to the client
($50/hr)
- Training (as time permits, best
effort)
- Non-commercial (custom)
software/application setup and configuration (as time permits, best effort)
- MicroSoft FrontPage web development
(as time permits, best effort)
- Program/application development and
troubleshooting (as time permits, best effort)
- Application support/training (as
time permits, best effort)
- Off-site server support (servers not
located in the BioComputing server room)
- Off-site desktop computer support
(computers not located in the proximity of the hill)
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